Return and Refund Policy

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All sales are final. No returns or refunds will be issued.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Exchanges must be requested within 72 hours of receiving your purchase. An exchange will only happen if the garment does not fit correctly and needs to be change. If the desired size is out of stock, then the exchange cannot take place.

To start an exchange, you can contact us at support@errabycierra.com. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and correct it.

Exchanges
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, you’ll be sent the different item size requested if in stock.